We process and ship all orders within 72 hours (excluding weekends and holidays).

Once your package is on the way, you’ll receive a shipping confirmation email with tracking details so you can monitor delivery progress in real time.

Due to the personal and intimate nature of our products (lingerie, hosiery, accessories), we do not accept returns or exchanges for reasons of hygiene and safety.

Please review your order carefully before completing checkout.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

We will review your case and provide a replacement or refund where applicable.

Refunds are only issued in the following situations:

• The product is unavailable or out of stock after purchase
• The order is cancelled before shipment
• The item is deemed defective and cannot be replaced
  

Approved refunds will be processed to your original payment method within 5–7 business days.

At this time, we only ship within the United States.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link. You can use this link to check your delivery progress at any time.

Please contact us within 48 hours of delivery at info@rezafay.com with your order number and clear photos of the item and packaging. We will review your case and arrange a replacement or refund if applicable.